Posted by Media Relations on Monday, September 18th, 2006 - Comments »
Instantly Alerts both IT and Business Staff when Business Critical IT Incidents OccurNew graphical view helps both IT and business personnel throughout an organization to understand, with a glance at the MAGNUM TECHNOLOGIES’ Live Dependency Map, whether Service Level Objectives (SLO’s) are being compromised and business operations are being impacted. SALT LAKE CITY, September 18, 2006 – http://www.magnum-tech.com – MAGNUM TECHNOLOGIES, the leading Business Service Management company which enables organizations to implement BSM and Information Technology Infrastructure Library (ITIL) frameworks in weeks – not years–today announced the release of ADVANTAGE 3.0, its next generation Discovery, Live Dependency Mapping and CMDB software.Traditional BSM tools trigger each event as a violation in need of immediate action, regardless of whether or not the ultimate impact to the business will be significant. The Live Dependency MapTM is intelligent. It segments event triggers according to their impact to the business by flagging them as ‘red” violations or as simple “yellow” advisories.This is especially appealing to companies with redundant infrastructures. If a server goes down and IT sees only an “advisory” trigger, this may be because the Live Dependency Map “understands” that end-users within the organization are protected through fault tolerance. The issue needs to be addressed, but the business is not at risk.The new Live Dependency Map module of the next generation of ADVANTAGE 3.0 BSM software clearly indicates – via a single glance – when Service Level Objectives (SLO’s) and business operations will be impacted thanks to the following capabilities:• Fast auto-discovery of Layers 2 through 7• More intuitive way of describing “Layer 8” – the business process or service• End-to-end measurement of business service performance• Impact measurement of how downtime or latency affects the business• Definitive identification of incident root causes which result in downtime• Real-time dashboard views of how technical information translates to business metrics• Drill down views into the live monitored data from the dashboard viewThe first step toward successful implementation of BSM is to gain an accurate, complete, and up to date view of the IT infrastructure, the business services they support and the end users who depend on it.The CMDB within ADVANTAGE 3.0 is truly revolutionary. It does more than simply measure how IT functionality may be at risk. It discovers, documents and maintains all key attributes of the Configurable Items (CI’s) that have a real impact on the business. Unlike other BSM products, ADVANTAGE 3.0 maps the relationships of the CI’s all the way to Service Levels for each specific business function, via a service dependency map.For example, the ADVANTAGE 3.0 CMDB can measure definitively how much impact an SAP application has on the business. More specifically, it can measure how numerous modules within the SAP application affect various aspects of the business.Thanks to the following MAGNUM TECHNOLOGIES ADVANTAGE 3.0 capabilities, it is now possible for IT to know whether an infrastructure change will trigger a negative affect at the end user level:• Live dependency mapping which illustrates relationships between business services, CI’s and service policies• Integrated or “Federated” CMDB functionality• Immediate CI change identification and indication of how they affect a business service• Universal transformer adapters to other infrastructure management products• Multiple data source CI matching as a result of aliasing or reconciliation functionalityThe New Live Dependency Map and CMDB modules within ADVANTAGE 3.0 provide the underpinnings for broader and more cost effective implementation of Business Service Management.By combining the benefits of the ADVANTAGE 3.0 CMDB with its new Live Dependency Map, robust change management is now a reality. Not only is it possible to view all changes made – whether authorized or unauthorized – but it is also possible to drill into how each change affects unique business services within an organization.A final feature that differentiates ADVANTAGE 3.0 from other BSM products is that it can take feeds from any monitoring platform. Other BSM tools on the market show multiple violations when there is more then one monitor directed at a single aspect of the network infrastructure, The open architecture of ADVANTAGE 3.0 enables cleaner output to the Live Discovery Map in the form of a single violation or advisory. The necessary reduction of violation triggers ultimately saves IT significant time.“We’re very proud to debut ADVANTAGE 3.0 at itSMF,” said Tim Hadden, Executive Vice President, MAGNUM TECHNOLOGIES. “This new release will enable clients concerned with ITIL to more efficiently deliver upon IT service goals which are tightly aligned to business needs.”The new functionality of ADVANTAGE 3.0, will improve how an IT organization, help desk employees, customer service representatives and business executives can have a common and consistent understanding of how the IT infrastructure is impacting business processes. In other words ADVANTAGE 3.0 not only provides a technical view of operations but gives operations a business view.ADVANTAGE 3.0 ultimately helps to deliver greater value to the business. It allows IT organizations the ability to deliver business services faster and more consistently, while lowering overall IT costs, decreasing business risk and increasing revenue to the business.For more information about MAGNUM TECHNOLOGIES’ new Live Dependency Map visit: www.Magnum-Tech.com.About MAGNUM TECHNOLOGIESMAGNUM TECHNOLOGIES, www.magnum-tech.com, develops software solutions that align IT operations with enterprise priorities. Magnum’s Business Service Management offering includes DIAGNOSEIT®, COORDINATOR™, CAP-TREND® and its flagship product, ADVANTAGE®. Magnum’s software solutions are designed to easily integrate with and enhance the effectiveness of existing management platforms by monitoring and measuring IT performance from a line-of-business perspective. MAGNUM TECHNOLOGIES clients include Fort Sam Houston, Discovery Communications and Starz. To learn more about MAGNUM TECHNOLOGIES, visit www.magnum-tech.com.