Posted by Media Relations on Tuesday, May 24th, 2005 - Comments »
There is nothing worse than knowing that you are a victim of injustice and being powerless to do anything about it.
Further to my post on May 16 about the incompetence of Qwest, here is another example of Qwest’s failing customer service and inherenet incompetency.
Why does everything have to be a scam these days? Where’s the honesty? Where is trust hiding?
When you are researching different telephone and Internet services companies and call different companies to price them out, you expect the pricing information you are given to be accurate, especially if you confirm the rate on more than one occasion.
Therefore, imagine my surprise when my first Qwest bill arrived and the amount due was considerably more than I had been expecting. No, it wasn’t a case of concealed charges; no, I hadn’t made a lot of long distance calls. The discrepancy was between the amount I had been quoted for my television package and the amount I was now being charged, a difference of $12 per month, $144 per year.
Qwest’s response? Denial, of course.
Qwest claimed that they had never offered the package at the price I had been quoted.
Yet another example of how the customer is never right in Qwest’s eyes.