Magnum Technologies Integrates With Microsoft Operations Manager To Provide Users Enterprise Wide Service Level Management
Posted by Media Relations on Wednesday, December 21st, 2005 - Comments »
Magnum’s ADVANTAGE Business Service Management Software reads Microsoft Operations Manager (MOM) technology events, determines the level of impact to end-users and ultimately the business in context with the entire enterprise.
MINNEAPOLIS, Dec. 22, 2005 – http://www.magnum-tech.com – Magnum Technologies, the leading provider of IT Business Service Management software, announced today the powerful integration capabilities of its ADVANTAGE software with Microsoft Operations Manager (MOM).
Since most MOM installations are part of a larger heterogeneous IT installation, the integration between MOM and ADVANTAGE will provide MOM users, as part of a fully integrated Service Level Management solution, the ability to manage the overall health of the entire IT organization and how the business is being impacted.
While MOM will log IT events – such as rebooted servers and database performance issues – ADVANTAGE will decipher what these events mean to the business. ADVANTAGE provides Business Impact Correlation to the IT personnel leveraging MOM’s event data, such as raised CPU levels, high memory utilization, or authentication violations on an Exchange server.
Business Impact Correlation facilitates real-time Service Compliance for your ITIL initiatives. Magnum’s ADVANTAGE provides a custom view into both Operational Level Agreements (OLA) for your IT Operations and Service Level Agreements (SLA) for your key business functions via Magnum’s web portal. This correlation can also be used to complement the Incident Management Process by providing business awareness in the escalation process.
As an example, a “high severity violation” will take place when a down server – logged by MOM and deciphered by ADVANTAGE – is determined to impact a critical financial function that could delay the payroll processing performed by 200 employees in a remote office.
“No longer should an operations center, running MOM, have to guess whether or not a down server is impacting a critical business function” said Gary Michel, Director of Development at Magnum Technologies. “With ADVANTAGE, IT components such as networks, systems, and users are automatically discovered and updated, which provides unprecedented real-time knowledge of how individual technology events impact mission critical business operations.”
With this level of business service management data, available only from Magnum Technologies, MOM clients can now truly achieve service level management in support of their ITIL initiative.
About Magnum Technologies
Magnum Technologies, www.magnum-tech.com, develops software solutions that align IT operations with enterprise priorities. Magnum’s suite of automated management solutions includes DIAGNOSEIT®, COORDINATOR™, CAP-TREND® and its flagship product, ADVANTAGE®. Magnum’s software solutions are designed to easily integrate with and enhance the effectiveness of existing management platforms by monitoring and measuring IT performance from a line-of-business perspective. Magnum Technologies clients include Fort Sam Houston, BRG and Starz. To learn more about Magnum Technologies, visit www.magnum-tech.com.