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Buckingham Research Group, Reduces – to 5% of Each Day – Time IT Staff Spends Reacting to IT Issues with Help from Magnum Technologies’ Software

Posted by Media Relations on Thursday, October 13th, 2005 - Comments »

Minneapolis, MN, October 13, 2005 — Magnum Technologies (www.magnum-tech.com) the leading provider of IT Business Service Management software that aligns information technology (IT) services with business priorities, today announced the measurable success of Buckingham Research Group’s (BRG) implementation of its complete suite of business management software.“Prior to using Magnum Technologies’ management software suite, part of BRG’s IT staff, on average, spent half of their day reacting to IT infrastructure and business process issues such as analyst report dissemination to clients,” said Lloyd Karp, BRG chief operating officer. “Today, the same BRG IT staff spends less than 5% of their time supporting these same issues.”To reduce the amount of time BRG IT professionals were spending resolving IT system and network performance issues, Magnum Technologies implemented its full suite of automated software management solutions including:• ADVANTAGE® – Integrated business impact management and service level management software• CAP-TREND® – Real-time, self synchronizing performance management software• COORDINATOR™ – Automated fault delivery and correlation software• DIAGNOSEIT® – Cisco network management and diagnosis software“Magnum Technologies delivered an integrated software solution to BRG that reduced staff time dedicated to problem remediation and also enabled new service level management policies because we provided real-time visibility into live performance levels,” said Mike Ducatelli, Magnum Technologies, Executive Vice President of Sales & Marketing.“We discovered that many of the remediation actions we had taken before using Magnum Technologies solution didn’t address the root cause of our problems,” said Karp. “Once the Magnum Technologies software was installed we uncovered the fundamental issues needing attention and the impact these problems were having on our business.”The implementation of Magnum Technologies’ automated management software solutions also resulted in the following benefits to BRG:• 93% improvement in e-mail delivery performance• 92% reduction in network performance incidents• 13% improvement in service quality during the critical 7:30 AM to 11:00 AM periodFor more information about Magnum Technologies’ suite of IT management solutions, including ADVANTAGE®, COORDINATOR™, CAP-TREND® and DIAGNOSEIT®, visit www.magnum-tech.comAbout Magnum TechnologiesMagnum Technologies, www.magnum-tech.com, develops software solutions that align IT operations with enterprise priorities. Magnum’s suite of automated management solutions includes DIAGNOSEIT®, COORDINATOR™, CAP-TREND® and its flagship product, ADVANTAGE®. Magnum’s software solutions are designed to easily integrate with and enhance the effectiveness of existing management platforms by monitoring and measuring IT performance from a line-of-business perspective. Magnum Technologies clients include Fort Sam Houston, BRG and Starz. To learn more about Magnum Technologies, visit www.magnum-tech.com.###

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