Posted by Media Relations on Monday, September 18th, 2006 - Comments »
Information Technology Groups Now Know how their Operational Level Agreements (OLAs) Impact Corporate Service Level Agreement’s (SLAs)Two of ITIL’s key monitoring requirements: Operational Level Agreement’s (OLAs), essential to technology groups, and Service Level Agreements (SLAs), critical to CIOs, can now – prior to any other Business Service Management (BSM) software – both be viewed via the comprehensive ADVANTAGE 3.0 BSM software from MAGNUM TECHNOLOGIES.SALT LAKE CITY, September 18, 2006 – http://www.magnum-tech.com – For IT professionals responsible for monitoring key network performance indicators of finite portions of a business’ information infrastructure, such as servers, desktops or phone systems, MAGNUM TECHNOLOGIES, the leading provider of IT Business Service Management (BSM) software proudly announced its new AVAILABILITY MANAGER Dashboard feature at the 6th Annual itSMF USA Conference & Exposition in Salt Lake City.MAGNUM TECHNOLOGIES’ flagship ADVANTAGE 3.0 BSM software is traditionally recognized by IT professionals as the best way to monitor availability across numerous Operational Level Agreements (OLAs) for databases, networks, systems, applications and web services. Now, with the new customizable AVAILABILITY MANAGER Dashboard, each individual technology group can gain deep visibility into their own responsibility areas of the businesses information infrastructure.“Now, with our AVAILABILITY MANAGER Dashboard, each IT group has insight into how their IT management relates to corporate SLAs,” said Tim Hadden, EVP Magnum Technologies. “The AVAILABILITY MANAGER dashboard helps IT managers, at all levels, successfully implement the important ITIL process of Availability Management.”Device-specific data is critical for a technology team to keep on constant watch. It is important for technology teams to know in an instant how they are measuring up to operational level agreements (OLAs). With the AVAILABILITY MANAGER Dashboard feature from MAGNUM TECHNOLOGIES, each technical group can now view the performance of their own group of devices and their relationship to business SLAs.To learn more about how a single Business Service Management software system, ADVANTAGE, allows an organization to view both OLAs and SLAs visit: www.Magnum-Tech.com.About Magnum TechnologiesMagnum Technologies, www.magnum-tech.com, develops software solutions that align IT operations with enterprise priorities. Magnum’s suite of automated management solutions includes DIAGNOSEIT®, COORDINATOR™, CAP-TREND® and its flagship product, ADVANTAGE®. Magnum’s software solutions are designed to easily integrate with and enhance the effectiveness of existing management platforms by monitoring and measuring IT performance from a line-of-business perspective. Magnum Technologies clients include Fort Sam Houston, BRG and Starz. To learn more about Magnum Technologies, visit www.magnum-tech.com.